Frequently Asked Questions
Everything you need to know about your BEMI Beauty experience.
How long does shipping take for my BEMI Beauty Box?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are the beauty products in the box cruelty-free?
Yes, BEMI Beauty Box is committed to ethical beauty. We exclusively partner with brands that are 100% cruelty-free and do not test on animals.
What is your return policy?
Due to the hygienic nature of beauty products, we only accept returns on unopened and unused items within 30 days of purchase. Please contact our support team to initiate a return label.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I change or cancel my subscription?
You can manage, pause, or cancel your subscription at any time through your account dashboard. Changes must be made at least 48 hours before your next billing cycle.